How to request deletion
- Open the Captain Aetos app, go to the subscription screen and tap the copy button next to "Device number for support".
- Email admin@nsrelmtagr.com with the subject "Captain Aetos data deletion request" and paste the device number.
- If the app is no longer on your phone and you do not have the device number, include the order number from your Google Play receipt or the email you used for a support request so we can find your record.
- We confirm receipt, delete the data within 30 days, and write to you when it is done.
What we delete
- Your device record on our server: the derived identifier, verification times, trial and plan state, market and governorate, interface language, and any discount code you entered.
- Your subscription records with us: Google Play purchase token, order number and expiry date.
- The problem reports you sent and any pictures attached to them, including the map-region pictures the app sent when reading failed.
- App usage events linked to your derived device identifier.
What we keep and why
- The subscription itself and its payment record at Google Play are managed by Google under its privacy policy. To cancel the subscription use "Subscriptions" in the Google Play app; deleting your data with us does not cancel it automatically.
Data on your phone
Your rules, settings and local reports are stored on your phone only. Uninstalling the app deletes all of them at once. Request and rider data does not reach our server, except the request numbers and the map-region picture when reading fails or when you report, after your consent.
Automatic deletion
Even without a request, we delete any device record automatically 12 months after its last contact, problem reports 12 months after they are sent and their pictures when the report is closed or within 90 days at most, and usage events after 90 days.